Starbucks Complaint

Poor Service - My frickin drinks! Reviewed by A.Garrido on 2009-09-08

Location: Popps and pass rd Biloxi, MS 39507

I drive about 5-6 miles OUT OF MY WAY every morning just to go to starbucks! During the drive I pass 2 other coffee shops, but what can I say? I love my Venti Java Chip Frap, with no whip! Although I must say, they have not been consistent with the (3) drinks I order every morning! I have now filed 3 complaints, but coorperate just doesn't care!!! These girls behind the counter are laly-gaggin while I have 5 minutes to get 6 miles down the road to work!! it should never take more than 10 min to make the 3 drinks I buy EVERY MORNING! Its not like I'm a stranger with a different order everyday..

I mean.. I'm there at the same time, I order the same thing.. I just wish they were as consistent as I am! Not to mention the amount of times a week they have to remake something, because they didn't make it right the first time.. idk.. just very unpleased.

THE FIRST OF MANY

Starbucks Complaint Frustrating customer service - Customer Service

Posted By: paradiso on 8/15/2010 Location: 1895 tower dr. Glenview, IL 60025

I am a big fan of Starbucks. I am honestly visiting the one in near my house everyday.

yesterday, I was visiting the Glen one after dinner with my family.. I ordered cold beverage for myself and kids drink for my son. I ordered cold milk for kid size. and the lady filled up just a half of cup that left in the milk container.

and she just throw the empty milk container on the floor right infront of me. and she gave me only half of the cup of milk. I said “can you fill full?” and she said very mean with mad face “you want whole cup?” and she opened another milk container and filled. what was that mean?

I paid full but have just a half cup because milk container empty and she doesn’t want open for another container? with bad attitude? I was frustrating and felt very upset. and right after she treated next customer with smile. I felt discrimination too. the Glen one is very crowded and walked a lot of time for shopping and stop by for the drink. this is crazy and uncomfortable feeling that I never felt since I visit the Starbucks. I was so angry that I could hardly command my temper.

Okay, this person obviously has some problems speaking English. In any case, I'm glad he did. Makes this review more... eccentric. But even the employee's quote had some speech impediments, which makes me suspicious. Maybe he's just talking this way to gain sympathy points.